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Frequently Asked Questions

What do I need to know before buying my first home?

Knowing in advance how to get a mortgage is an essential first step in the home buying process. Belay Bank Mortgage is a trusted and experienced mortgage lender and can easily assist you throughout the process. Before you decide to purchase your first home, carefully assess your own financial situation. Whether you’re married or single, you'll need to determine where you stand financially. For instance, do you know your credit score? What are your current balances on unsecured personal loans, like credit cards and student loans? Belay Bank Mortgage does offer several programs for first-time homebuyers needing little money down; however, strive to have cash on hand, or in reserves, to utilize for any potential down payment, utilities, moving expenses, new home furnishings, or unforeseen emergencies. To help guide you through the home loan process, contact a Belay Bank Mortgage Home Loan Advisor. One of our friendly team members can help you determine the type of mortgage and loan amount that’s comfortable for you, based on your individual financial position.

What is the difference between a fixed rate and an adjustable rate home mortgage loan?

A fixed rate mortgage is just that, it has a fixed interest rate. Meaning, the interest rate does not change throughout the life of your loan, allowing your principal and interest payment (P & I) to remain the same. However, with an adjustable rate mortgage, the interest rate may vary based on changes in market conditions (up or down). It’s important to know, there is usually a cap on adjustable rate changes, protecting the borrower from the rate (and the corresponding payment) from going up too high. Since there’s the potential for an increase in your payment to occur, an adjustable rate mortgage tends to come with a higher risk. Carefully assess your personal financial situation to determine which is right for you.

If I have a fixed rate home mortgage loan, will my monthly payment change?

Yes, it’s possible for your payment to change. If this occurred, it would be due to any fluctuations in the annual tax assessments to your property or any increase to your homeowner’s insurance policy. Since both are paid monthly through your mortgage payment, any changes to either of these items would alter your payment. Please note, with a fixed rate home mortgage, your principal and interest payments will remain the same throughout the life of your loan.

Do I wait until interest rates drop to buy a home?

Interest rates at this time are very reasonable. Sure, it would be nice to wait for a lower rate; however, at the same time, the price of the home can also increase. If you are ready to buy, that is usually the time you should buy! Belay Bank is always ready to assist you in the most important purchase of your life - owning your own home. Feel free to call upon any of our loan advisors to answer your questions and put you on the road to home ownership!

What is a sales contract?

This is a legally-binding agreement between buyer and seller which, when accepted by all parties, confirms the purchase price of the property. Usually the buyer places a small amount of money in deposit as good faith (called "earnest money"). You should not sign a sales contract unless you have reviewed it carefully and perhaps even had it reviewed by an attorney. A contract is often contingent upon many things, such as mortgage loan approval, inspections of well and/or septic systems, satisfactory building inspection and termite inspection. You should make sure your own rights are protected.

Frequently Asked Questions

How do I register for the Mobile App for businesses?

Client may register for the Mobile App by visiting first.bank and choosing the app links at the bottom of the website OR they may go to the app store on their mobile device and search for First Banks Biz to Go.

What are the limit restrictions on my First Bank Debit Card?

First Bank Debit Cards have a $1,500.00 purchase limit. If you need to make a purchase over this amount, please contact the First Bank Service Center at 1-800-760-2265 option 2.

What is required to open a Business Checking Account?

1. To help the government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify, and record information that identifies each person acting as an authorized signer or is a Beneficial Owner of the entity. When you apply for an account, we will ask for the name, residential address, date of birth and other information that will allow us to identify those individuals designated as authorized signers and Beneficial Owners. In addition, we will require a valid (unexpired) Primary Identification for each individual.

Acceptable Primary Identification

U.S. Driver’s License
U.S. State ID
U.S. Military ID
Resident Alien/Permanent Resident Card
Passport
Matricula Consular ID Card
Guatemala Consular ID Card
U.S. Visa Border Crossing Card

Note: If the address on the Primary ID is not the individual’s current residential address, or the ID does not display a residential address, a passport for example, additional documentation is required to show the current residential address. This might include, but is not limited to, a utility bill or lease.

2. Information regarding the individual Beneficial Owners of the business. Beneficial Owners are those who own, directly or indirectly, 25% or more of the equity interests of the business. This information is collected to help fight financial crime.

3. Registration documents from the state where you registered your business in addition to documentation regarding the type of business entity you own. Contact your local First Bank branch for further information.

What Digital Wallet Services does First Bank currently support?

First Bank currently supports: Apple, Google, and Samsung pay Digital Wallet services. Please visit our Digital Wallet page for more information regarding each service.

What are the different ways I can deposit money in to my First Bank accounts?

You may make a deposit into your account by visiting any local branch, using the mobile deposit feature on our Mobile app, or by using the External Transfer Option through your eBanking account. .

How do I check my balance?

You are able to keep track of your balance by utilizing our Automated Telephone Banking System, eBanking, or Mobile eBanking using the app on your phone or mobile device.

How do I register for eStatements?

Client can register for eStatements whenever they initially register for Personal eBanking. After registration, they may access it by utilizing the Customer Service Option/Change Statement Delivery Method.

I have fraud on my account. What do I do?

Monitor your online bank accounts for debits, credits, check orders, and new payees and accounts that you don't recognize. If something doesn't look familiar, contact the First Bank Service Center at 1-800-760-2265.

Why can't I view my account online or get information through the automated telephone banking feature?

You are only able to view/hear an account if it is in an open status. If your account is at a zero balance or frozen, you will not be able to access this information online or through the Automated Telephone Banking system. Please contact our First Bank Service Center at 1-800-760-2265 option 2 for any questions you may have regarding not being able to hear/see an account.

What type of savings accounts do you offer?

First Bank offers a variety of ways for you to invest and watch your money grow. Compare our consumer savings accounts and select the account that is right for you.

How do I register for the Mobile App?

Client may register for the Mobile App by visiting www.first.bank and choosing the app links at the bottom of the website OR they may go to the app store on their mobile device and search for First Banks On the Go.

How do I change my password?

Clients may update their password by choosing the Forgot Password link or by contacting the First Bank Service Center at 1-800-760-2265.

What is the list of commands I can use to do Text Banking?

Clients can use the following list of text commands:

How do I transfer funds between business and personal accounts?

You are only able to transfer between business and personal accounts at the branch or through eBanking (if you are able to view both accounts under one log in). These types of transactions typically require a paper trail for auditing purposes and cannot be completed over the phone.

What can I use the People Pay service for?

People Pay can be used to send money to any individual or business with a U.S Bank account and email address or mobile number. Use People Pay to pay a friend for lunch, pay your rent or send money to your college student or babysitter.

Test question?

Here is the answer the the FAQ

What is the RTP® Network?

The Real-Time payment (RTP) Network allows a sender to transfer payment to receiver within seconds. It is a new payment rail similar to ACH, Wires, or Credit Card developed by TCH (The Clearing House), using the latest standards to address the increased demand for faster and safer payment transfer. The network will clear and settle payments 24-hours a day, seven days a week, and every day of the year.

What is a one-time security code?

It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.

What do I need to know before buying my first home?

Knowing in advance how to get a mortgage is an essential first step in the home buying process. First Bank Mortgage is a trusted and experienced mortgage lender and can easily assist you throughout the process. Before you decide to purchase your first home, carefully assess your own financial situation. Whether you're married or single, you'll need to determine where you stand financially. For instance, do you know your credit score? What are your current balances on unsecured personal loans, like credit cards and student loans? First Bank Mortgage does offer several programs for first-time homebuyers needing little money down; however, strive to have cash on hand, or in reserves, to utilize for any potential down payment, utilities, moving expenses, new home furnishings, or unforeseen emergencies. To help guide you through the home loan process, contact a First Bank Mortgage Home Loan Advisor. One of our friendly team members can help you determine the type of mortgage and loan amount that's comfortable for you, based on your individual financial position.

What is the difference between a fixed rate and an adjustable rate home mortgage loan?

A fixed rate mortgage is just that, it has a fixed interest rate. Meaning, the interest rate does not change throughout the life of your loan, allowing your principal and interest payment (P & I) to remain the same. However, with an adjustable rate mortgage, the interest rate may vary based on changes in market conditions (up or down). It's important to know there is usually a cap on adjustable rate changes, protecting the borrower from the rate (and the corresponding payment) going up too high. Since there's the potential for an increase in your payment to occur, an adjustable rate mortgage tends to come with a higher risk. Carefully assess your personal financial situation to determine which is right for you.

Why is a one-time security code needed?

It is an extra layer of online banking protection that ensures that your funds and financial information are safe. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud is prevented even if an unauthorized user learns your online banking user ID and password. It also ensures that you are notified if an unauthorized user attempts to access your account information or complete transactions without your knowledge.

What banks are eligible to utilize the RTP Network?

Built for the digital age, all federally-insured U.S. depository institutions are eligible to utilize the RTP Network.

How does People Pay Work?

People Pay gives you a safe and secure way to quickly and easily send payments online or from your mobile phone.

People Pay allows you to send money in one of the following ways:

Deposit to bank account. If you know the contact’s account number and the routing and transit number of the financial institution where the account resides, you can deposit money directly into that account. Your money is delivered in 1-3 days.
Email Address/Mobile number. Allow the contact to decide how they want to claim the money. We will send an email or text message to your contact with the instructions explaining how to claim the money
PayPal. Send money instantly using PayPal. If you know the email address associated with the contact’s PayPal account, you can deposit money directly into that account.

How do I transfer funds between financial institutions?

You may transfer funds to another financial institution by utilizing our People Pay feature in Bill Pay.

Can I log into the mobile app once my password has been reset?

Clients will need to use a web browser to log in with a temporary password. The Mobile App will not allow you to log in with a temporary password.

Can I register for both the Mobile App and Text Banking at the same time?

Yes! Clients can use both the Text Banking and the Mobile App at the same time.

How much money do I need to open a savings account?

Savings and money market deposit accounts can be opened with as little as $100.

How do I update my personal information, such as my address or phone number?

First Bank policy states that your signature is required to update an address on your account. You may obtain an Authorization for Change form by visiting your local branch, through your eBanking secure mail message, or by contacting our First Bank Service Center at 1-800-760-2265 option 2.

How long am I able to view past eStatements?

Clients are able to view paperless eStatements for up to 24 months at a time.

Why is there a difference between current and available blanace?

The current balance on your account is the balance from the close of business the previous day. It is the balance that we start with at the beginning of the business day. The available balance is what is actually available for withdrawal in your account. It takes into account any pending deposits or credits you may have as well as any holds/floats on the account. The available balance is always the balance that you want to use when using the funds in your account.

How do I set up direct deposit?

You may set up a direct deposit by providing your employer with your bank routing number and account number. You may also have to provide them with a copy of a cancelled check or a deposit slip.

What is required to open a Consumer Checking Account?

To help the government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify, and record information that identifies each person who opens an account. When you apply for an account, we will ask for your name, residential address, date of birth and other information that will allow us to identify you. In addition, we will require a valid (unexpired) Primary Identification.

Acceptable Primary Identification

U.S. Driver’s License
U.S. State ID
U.S. Military ID
Resident Alien/Permanent Resident Card
Passport
Matricula Consular ID Card
Guatemala Consular ID Card
U.S. Visa Border Crossing Card

For minors, Driver’s Permit with picture; Birth Certificate when other forms of ID are not available.

How do I raise my debit card purchase limit?

Please contact the First Bank Service Center at 1-800-760-2265 option 2 to raise the purchase limit on your debit card.

How do I activate my personal debit or business debit card?

You may activate your personal debit card by making a purchase or withdrawal using your PIN number. Business clients may activate their cards by calling 1-800-757-9848 from the phone number associated with their account.

How do I find out who a check was written to?

You may find out who a check was written to by viewing the check through eBanking, contacting your local branch, or calling the First Bank Service Center at 1-800-760-2265 option 2.

I closed my First Bank account but my funds are still being deposited into my account.

If your First Bank account is closed, your direct deposit will be returned back to the person sending it minus any balance which may be owed to us. You would then need to speak with your employer in regards to retrieving those funds.

Why is my account overdrawn?

Your account is overdrawn because an item(s) was presented to your account and your balance was not sufficient to cover these charges. Please contact our First Bank Service Center at 1-800-760-2265 option 2 for more specific assistance regarding your overdrawn account.

Can I update my personal information through eBanking?

You may request an Authorization for Change Form be mailed to you through eBanking. The account change is not complete until we receive the signed authorization form in the mail.

Are there any limits as to how many transactions I can make on my savings account?

Federal regulations limit you to six transfers per month, by means of phone or other electronic means such as online or mobile banking, debit card, or by way of preauthorization to debit by a third party. There may be additional transaction limits imposed by the Bank.

How do I set up Mobile Deposit?

Clients who have had an account open for longer than 60 days are able to set up and use Mobile Deposit. Once the client has been registered for the appropriate amount of time, the option will appear and the client will follow the prompts and directions to use the service.

I am trying to log in to eBanking, and the phone numbers listed are not my phone numbers. Why is this?

If the phone numbers listed are incorrect, please check your log in information for accuracy. If it is correct, please contact a First Bank Service Center Rep at 1-800-760-2265 to further troubleshoot this issue.

Would I be able to transfer/deposit funds into another First Bank account that I am not on?

You may transfer funds into an account that you are not on by utilizing our Pop Money or Move Money features in Bill Pay or by visiting your local branch.

How do get started with People Pay?

Log into www.first.bank. Select People Pay from the ‘Pay and Transfer’ tab at the top of the home page and follow the enrollment instructions. People Pay can also be accessed by clicking on the People

Pay icon located in the ‘Money Center’.

Once enrolled in People Pay, you can access via your mobile device using the First Bank on the Go app (clients must enroll in the People Pay service through First Bank’s eBanking before it can be accessed through the First Bank mobile app).

Is First Bank participating in the RTP Network?

Yes, First Bank is proud to now participate in the RTP Network as a receiving bank.

How do I use a one-time security code?

It is easy! We'll give you the one-time code and you are asked to enter it when we call a number you have on record with us.

If I have a fixed rate home mortgage loan, will my monthly payment change?

Yes, it's possible for your payment to change. If this occurred, it would be due to any fluctuations in the annual tax assessments to your property or any increase to your homeowner's insurance policy. Since both are paid monthly through your mortgage payment, any changes to either of these items would alter your payment. Please note, with a fixed rate home mortgage, your principal and interest payments will remain the same throughout the life of your loan.

Do I wait until interest rates drop to buy a home?

It would be nice to wait for a lower rate; however, at the same time, the price of the home can also increase. If you are ready to buy, that is usually the time you should buy! First Bank is always ready to assist you in the most important purchase of your life - owning your own home. Feel free to call upon any of our loan advisors to answer your questions and put you on the road to home ownership!

Do I need to save the code?

No. Once the code is entered, it is not needed again.

What do Real Time Payments, or RTP, mean for me?

RTP provides access to funds credited to your account within seconds. It also provides the ability to receive remittance information about the deposit along with the transfer and utilize new dual communication methods to ensure safe transfer between the payee and the payor.

How do I add a new recipient/contact?

A new contact can be added by accessing People Pay through First Bank’s eBanking or through the First Bank on the Go mobile app. You will need to provide the contacts information, such as name, email address or mobile number and bank account information (optional).

Is there a limit to the number of transfers I can perform during a statement cycle period?

Federal Regulation D limits the amounts of transfers which can be done on a savings or money market account. You are allowed up to 6 transfers out of your savings or money market account per statement cycle before an excessive transaction fee will be assessed. Please see your fee schedule for current pricing.

I'm having trouble logging into eBanking. What should I do?

Verify that you are using the correct user ID and password combination. If the phone number doesn’t match when you attempt to do the One-Time Passcode (OTP), the chances are that one of the pieces (user ID or password) is not being entered in correctly.

How do I raise my mobile deposit limit?

You can raise your mobile deposit limit by calling the First Bank Service Center at 1-800-760-2265 option 2 or you may also send a secure mail message via your eBanking Log in. We will submit a request on your behalf to raise the limit.

Are there any limits as to how many transaction I can make on my money market account?

How do I close my account with First Bank?

You may visit any local branch in person to close your account. Click here to find a branch closest to you. If you are not able to visit a branch in person, you may send a notarized letter to a branch indicating you would like the account to be closed and any remaining funds will be mailed to you.

How do I find out which business a direct debit goes to that I see on my statement?

You may find out more information regarding a direct debit by contacting the First Bank Service Center at 1-800-7460-2265 option 2 or your local branch.

How do I view a check image? Why is the check image I am viewing through eBanking incorrect?

You may view an image of your check through your eBanking by clicking on the check number itself. If you have a check number which may have already cleared your account, the only image you will be able to see is that first item which cleared.

Why is my debit card not working?

Your debit card may not be working for several reasons. These include but are not limited to:

The amount is over the daily limit.
The account does not have sufficient funds to make the purchase.
The purchase is being flagged as a suspicious transaction.
The card is restricted from a previous suspicious transaction attempt.

Please contact the First Bank Service Center at 1-800-760-2265 option 2 or your local branch for more information about what may be causing the card to be non working.

What is the process for filing a dispute on an unauthorized charge with my debit card?

Please contact our First Bank Service Center at 1-800-760-2265 option 2 or your local branch to get a dispute started on an unauthorized debit card charge. Visit our Locations page to find a local branch closest to you.

How do I cancel a direct deposit or direct debit?

To cancel a direct deposit or direct debit, please directly contact the company that is depositing/debiting your money.

When do I receive my account statement?

Monthly statements are mailed to customers with checking and/or money market accounts. Generally, customers with savings accounts are sent quarterly statements, while those customers with electronic activity will receive a monthly statement. Statements on IRAs are sent annually at year-end. Customers with certificates of deposits are not sent statements, though they do receive a notice when interest has been paid on their account or prior to the account maturing. Customers with multiple accounts may be eligible to receive a combined statement. This offers you the convenience of getting all your account information at one time.

How can I set up and view Alerts through eBanking?

Clients can view and change alert preferences by choosing the Customer Service/Manage Alerts option.

Do recipients need to be a client of First Bank?

No. If the person you are sending money to is not registered for First Bank’s People Pay, they will receive and email or text to claim the payment. You can also send People Pay payments to recipients by entering their routing and account number or by using PayPal.

What’s the difference between RTP and ACH?

RTP transactions are sent individually round the clock (24x7x365) whereas ACH transactions are batched up and normally processed a few times a day for both same day ACH transactions as well as future dated transactions on business days only. ACH originators can both push (send) and pull money (receive) whereas RTP originators can push (send).

What is a one-time security code?

It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.

What is a sales contract?

This is a legally binding agreement between buyer and seller which, when accepted by all parties, confirms the purchase price of the property. Usually, the buyer places a small amount of money in deposit as good faith (called "earnest money"). You should not sign a sales contract unless you have reviewed it carefully and perhaps even had it reviewed by an attorney. A contract is often contingent upon many things, such as mortgage loan approval, inspections of well and/or septic systems, satisfactory building inspection, and termite inspection. You should make sure your own rights are protected.

Why is a one-time security code needed?

Is RTP Secure?

Absolutely. RTP is processed through secure banking channels with high security protocols.

What information is needed to send money using People Pay?

To send money using an email address or text message, you need the name and email address or mobile phone number of the recipient.

To deposit funds directly to a bank account, you need the recipient’s name, bank account number and bank routing number.
To send funds instantly using PayPal, you need the recipient’s name and email address associated with their People Pay account.

Can I download my bank transactions to Quicken or other Money Management software?

Clients are able to download up to 500 completed transactions or 45 days' worth of account activity for the following file types: Quicken, QIF (Microsoft Money or Quicken 2004 and previous), CSV (can be used by any spreadsheet program). *Note* QuickBooks is NOT supported on Consumer eBanking at this time.

What are the acceptable sources of a down payment for a mortgage loan?

There are many acceptable sources of funds that you can use for a down payment. The most common are: personal savings or checking account, gift from a family member, 401(k) account, and down payment assistance programs. A Mortgage Home Loan Advisor is there to assist you with these options and more.

Who do I contact if my card is lost or stolen?

Please contact our First Bank Service Center at 1-800-760-2265 option 2 or your local branch during normal business hours to report a card lost or stolen. After hours and on weekends, please contact our card monitoring company at 1-800-262-2024.

How do I reset the PIN number for my debit card?

You may reset the PIN number on your First Bank Debit Card by going through our Automated Telephone Banking System. Please contact the First Bank Service Center at 1-800-760-2265 option 2 if you have any problems or need assistance getting this information reset.

Will I qualify for a mortgage loan?

A general rule of thumb for determining if you can qualify for a new mortgage is to use 33% of your gross monthly income for housing. The housing payment includes the monthly principal and interest on the mortgage, plus the property taxes and homeowners insurance. It is a good idea to also consider all the monthly amounts for car payments, leases, and revolving credit cards, plus the new housing payment at 38% of your gross monthly income. Our Mortgage Home Loan Advisors can easily assist you to ensure you are able to qualify for the home you are considering purchasing.

What is the difference between External Transfer and People Pay?

People Pay allows the client to transfer money to other people or accounts the client is not attached to. External Transfer is used to transfer money between accounts the client is listed on as an authorized signer at a different financial institution.

How long does it take for the recipient to receive money?

Payments sent using routing and account number or PayPal payments are received in one to three business days. Payments sent after 9:30 PM CT are processed the next business day. For example, if you use People Pay to pay your friend for dinner on Friday night at 10:00 PM CT, the payment is processed on Monday.

Payments sent using email or phone number are received one to three business days after the recipient claims the payment. Recipients have 10 calendar days to claim their payment.

How can I receive an RTP Payment?

Simply provide your account and routing numbers to any of your payees who have the ability to originate an RTP transaction. Much like any digital transaction, you will see details of the RTP deposit on your eBanking dashboard, Mobile Banking app, or on your banking statement.

How do I use a one-time security code?

It is easy! We'll give you the one-time code and you are asked to enter it when we call a number you have on record with us.

Do I need to save the code?

No. Once the code is entered, it is not needed again.

What is the difference between faster payment networks such as Zelle and RTP?

RTP is a totally new real-time network that authenticates a transfer using the account number and bank routing number instead of an email address or mobile number. This eliminates the need for a separate sign up to identify the recipient. Zelle runs on a combination of the card and ACH networks. Note: First Bank is setup to receive Zelle payments and RTP Payments. Zelle is limited to consumers with an active First Bank Debit Card, and RTP is available to all businesses and consumers with an active First Bank Checking, Savings, or Money Market account.

When are funds deducted from my account?

If you send the payment using the recipients routing and account number or send via PayPal, the funds are debited immediately after you send the payment.

Payments made using email or phone number are debited from your account when the recipient claims the payment. If the recipient does not claim the payment after 10 calendar days, the funds are not deducted from your account.

Is there a charge for using People Pay and External Transfer services?

There is a $0.50 transaction fee for all People Pay payments. External Transfers also have a $0.50 fee per transfer outside of First Bank. External Transfers coming INTO First Bank do not have a fee.

Describe the mortgage process.

Getting a mortgage can seem a bit overwhelming. Using our online application, you have the ability to expedite the process and easily upload all your banking and income documents. Your Mortgage Home Loan Advisor will help your home loan experience go smoothly.

Do you offer secured credit cards?

Yes, please visit our Credit Cards page to learn more and fill out an application online.

Should I get pre-approved for a mortgage loan?

While it seems like one extra unnecessary step, a pre-approval strengthens any offer you make once you have decided on a home to purchase.

Does People Pay have transaction limits?

Yes, there is a per transaction limit of $2,000 and a per business day limit of $4,000

When will I be able to send an RTP transaction?

First Bank joined the RTP Network as a receiving bank in 2020 and our plan is to also be a sending bank in 2021.

How do I cancel a People Pay payment?

Payments sent to a mobile number or email address can be cancelled by accessing People Pay through eBanking or the mobile app as long as the recipient has not claimed the payment. If the money has been claimed, you are unable to cancel.

Money sent using the recipients account information or PayPal cannot be cancelled.

How much money will I need for a mortgage loan?

Generally you will need enough funds for your down payment, closing costs and two months of your new payment in reserves.

Is there a way to keep track of the People Pay payments I’ve sent?

Yes, payments can be tracked by accessing People Pay through the eBanking or the mobile app.

Is there a fee to use People Pay?

Yes, there is a .50 per transaction fee (only applies to successful transactions).

Can I send money internationally?

No, payments can only be sent to individuals with U.S. based financial institutions or credit unions.

How will the recipient know money has been sent to them using People Pay?

The person receiving the money will be sent a notification to the email or phone number you entered in People Pay for the contact with instructions on how to claim it. You will be notified of the payment status to your primary email.

How does the recipient claim money?

Recipients will follow the instructions sent in the text message or email address. The recipient will decide what account they would like their funds deposited into.

What is auto deposit?

People Pay users, can set up a preference to have all incoming People Pay payments deposited into a single account. Once the recipient enables this feature, they will receive an email or text message indicating the incoming payment was automatically deposited into the selected bank account. This People Pay feature makes it faster and easier for recipients to receive their money.

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Frequently Asked Questions

Frequently Asked Questions

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